For Pet Sitting or Dog Waste Removal Services Call : (618) 530-0531 in Illinois & (636) 346-1251 in Missouri
FAQ 2018-09-05T15:09:35+00:00

Interview with Judy Kocinski (Granny Judy): Owner of Canine to 5 Petsitters

No! Our office hours are from 9-5 but we are open to pet sit 7 days a week 365 days a year.

Many veterinarians and pet experts believe that keeping pets in their familiar surroundings helps to alleviate the stress imposed when their owners have to leave home. Pets are then also able to maintain their diet and exercise routine, and enjoy the personal attention provided by a pet sitter. This also eliminates the trauma of being transported and minimizes their exposure to illnesses of other animals.

All are welcome to call or email the office with their questions. The office number is 618-530-0531 and the email is info@canineto5.com. When they’re ready to get started we have a very simple registration process that will be explained to them. We can get started as soon as the registration meeting has taken place.

The registration meeting is a visit that allows the client to get to know our service and their assigned Canine to 5 team member prior to the start of their service. During this visit their pet care provider will introduce themselves, spend some quality time with the pet, confirm and review the pertinent information about the home and pet care routine (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions the client may have. We do NOT provide service until this meeting has taken place. There is a fee of $15 fee for the registration meeting. This fee covers administrative costs related to their account creation, as well as the sitter’s time.  Once the registration meeting is completed you can start scheduling your services.

No, For the safety of our client’s pets all visits MUST be scheduled through the Canine to 5 office. We use a high-tech scheduling program, which ensures that “no pet is left behind.” If a client schedules through their sitter and the sitter forgets to inform the office, that takes us out of the loop and therefore unable to follow-up with the sitter to make sure that the pet has been seen. Canine to 5 will not be held liable for visits scheduled without the offices knowledge.

We consider the following to be our major annual holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, Christmas Eve Day, and New Years Eve. There is up to a $25 surcharge plus the standard charge for the service being provided on these dates. 100% of these fees are paid to the sitters.

Since I understand what it’s like to have a busy and ever-changing schedule I have implemented an extremely flexible cancelation policy:

Mid Day Dog Walks (for those that use us on a weekly continuous basis): 24 hours notice

Pet Sitting and Kitty & Small Animal Care: 48 hours notice

Overnight Care: 7 days notice

Due to the stress on the animal, we strongly urge you to administer all medications to your pet. However, when that is not possible and your pet needs its medicine, then we will administer the medication.

If we suspect that something is wrong with a pet, we will call you at the emergency phone numbers we have on file. If the client believes the veterinarian should see the pet, we will transport him to the veterinarian’s office for examination and treatment. In the event we cannot reach the client, we will decide if the veterinarian should see your pet. If necessary, we will take your pet for treatment. You will be billed for any extra time we spend for these services.

A dishonesty bond gives you peace of mind that you will be reimbursed if anything is stolen from your home. Anyone that has workers enter their home should be sure that they have a dishonestly bond.

We also carry a liability insurance policy that protects from financial loss in the event that we were liable for accidents that occur while caring for our clients pets. Any responsible, professional business should carry liability insurance.

We are happy to provide our clients with proof of insurance and our bond. We can easily email them a copy or our certificates.

I sound like a broken record, but the greatest result is peace of mind. Our clients can travel, work or leave their homes for whatever reason, guilt-free because they know that their pets and their homes are in the best possible hands. Their pets are going to receive top-notch care; they’re going to be relaxed, comfortable, well exercised, and doted upon. Their houses are going to be safe guarded and kept tidy and neat. They are going to have happy and healthy pets.